You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.
The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
(a) Identity data includes: first name, last name, username or similar identifier, title, date of birth, and gender.
(b) Contact data includes: billing address, delivery address, email address, and telephone numbers.
(c) Financial data includes: bank account and payment card details.
(d) Transaction Data includes: details about payments to and from you and other details of products and services you have purchased from us.
(e) Technical data includes: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
(f) Profile data includes: your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
(g) Usage data includes: information about how you use our website, products, and services.
(h) Marketing and communications data includes: your preferences in receiving marketing from us and our third parties and your communication preferences.
How Is Your Personal Data Collected
We use different methods to collect data from and about you including through:
(a) Direct interactions. You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion, or survey; or
- give us feedback or contact us.
(b) Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.
(c) Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
- Technical data from analytics providers such as Google based outside the EU, advertising networks and search information providers.
- Contact, financial, and transaction data from providers of technical, payment, and delivery services.
How We Use Your Personal Data
(a) When you place an order with us we collect certain information which is required for us to process your transaction. This includes your personal details, order details and details of your address(es). We will use this information to process your transaction and dispatch your order. We may at times ask for other details, for example category preferences, age and any special dates (such as birthday and anniversary). These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.
(b) You can choose to subscribe to our newsletter and to receive other marketing communications from us. Subscribing to our newsletter means that you gave us permission to send you emails about our new products launches, exclusive offers, sale promotions or/and VIP shopping event invitations. We will only send you marketing messages that we think would be of interest to you, if you have chosen to register your details with us. If you decide that you no longer want to receive our emails you can unsubscribe at any time by logging into your account, clicking on email preferences, then untick appropriate boxes and clicking on update. We will never sell your details to an unconnected third party for marketing purposes.
(c) Occasionally, we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further.
(d) For quality control and training purposes, we may monitor or record your communications with us.
We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for. The retention period is different depending on the purpose of the processing. For example, the data collected during the purchase of goods on www.stainedglassgeek.com are processed until the conclusion of all administrative and accounting formalities, and is, therefore, stored in accordance with local tax legislation (ten years); those used to send you our newsletter are kept until you ask to stop receiving it.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In case of any suspected personal data breach, we will notify you and any applicable regulator of a breach where we are legally required to do so.
(a) In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number and e-mail address will be passed on to our courier company who may contact you in order to update you on the delivery date or time of your order.
(b) In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and post code details to check against any fraud prevention scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.
(c) We will not pass your information to any third parties outside of Stained Glass Geek/Fun is Key, except where required to do so as a part of the sale, disposal or transfer of our business.
(d) We may on occasion notify you by email about changes to our terms and conditions, or other important changes to our website or our service.
Your Legal Rights
At any time, depending on the specific processing, you can withdraw your consent to data processing; know what are your personal data in our possession, their origin and how they are used; request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of processing or oppose to their processing. If you wish, you can request to receive personal data in possession of Stained Glass Geek/Fun is Key that concern you in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you.